Shipping and Pickup

Total spending ≥HK$500 - Free Delivery

Total spending <HK$500 - HK$150 Delivery Fee

Remark:

  1. Delivery Service is available for Hong Kong Island, Kowloon and New Territories. At this stage, we regret that we do not deliver to Happy Valley, Stanley, Mid-levels, Ma Wan, Tung Chung, Discovery Bay, Lantau and all outlying islands. For details, please check with our customer service department.
  2. Delivery service is not available at address which are not accessible by elevator. If no elevator service is available at the premises, we won't deliver upstairs except the ground floor.
  3. The delivery staff will not wait for 15 minutes or longer for each shipment.
  4. Shipment can be made to only one address per order. For shipment to more than one address, an order must be placed for each destination.
  5. The deliveries will be suspended under severe weather conditions, such as when black rainstorm signal is in effect or typhoon signal No.8 is hoisted. Our customer service will contact you asap to re-arrange for another time.

Delivery Destinations Arrangement*:

- Hong Kong Island: Every Tuesday, Thursday, Saturday

- Kowloon: Every Monday, Tuesday, Thursday, Saturday

- New Territories: Every Wednesday, Friday

*Remarks
- Staffs will contact the customer to confirm the time and date of the delivery after 5pm the day before delivery. (Delivery time depends on order quantity)

- Delivery will be rearranged due the Public Holiday.

All products purchased at Batata Greens eSHOP cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only.

To cancel an order, the customer will be subjected to $75 Cancellation Fee by Paypal, Talful Limited and Batata Greens Veggie eSHOP is not responsible for this.