FAQs

How to calculate delivery fee?

Total spending ≥HK$500 - Free Delivery

Total spending <HK$500 - HK$150 Delivery Fee

Remark: Total spending is the amount of money you need to pay after deducting all the discount.

Delivery date and time

Mon - Sat: 9:00 a.m. - 6:00 p.m.

How do I know if it will ship to my address?

Delivery Service is available for Hong Kong Island, Kowloon and New Territories. At this stage, we regret that we do not deliver to Sai Kung, Happy Valley, Stanley, Mid-levels, Ma Wan, Lantau and all outlying islands. For details, please check with our customer service department.

Delivery service is not available at address which are not accessible by elevator. If no elevator service is available at the premises, we won't deliver upstairs except the ground floor.

Remark: The delivery staff will not wait for 15 minutes or longer for each shipment.

Can I change my delivery address upon order placed?

Under normal circumstances delivery address cannot be changed once order is placed.

What to do when the product is lost or damaged during delivery?

If you do not receive your order or the products are found damaged when received, please contact our customer service department via email salesbatatagreens@talful.com.hk or hotline 2485 3423to report the case and we will process your case and update you the status as soon as possible.

What is the delivery arrangement under severe weather conditions?

The deliveries will be suspended under severe weather conditions, such as when black rainstorm signal is in effect or typhoon signal No.8 is hoisted. Our customer service will contact you asap to re-arrange for another time.

Cancel Order

All products purchased at Batata Greens eSHOP cannot be returned or exchanged. Exceptions for exchange will be allowed for defective products only.

To cancel an order, the customer will be subjected to $75 Cancellation Fee by Paypal, Talful Limited and Batata Greens Veggie eSHOP is not responsible for this. 

The order confirmation email has not been received the day after my placed order, what should I do?

You can contact our customer service department via email salesbatatagreens@talful.com.hk or hotline 2485 3423.

I have not yet received the delivery arrangement confirmation call from customer service department beyond 3 working days, what should I do?

You can contact our customer service department via email salesbatatagreens@talful.com.hk or hotline 2485 3423.

If the ordered product is out of stock and the spending amount fails to reach the free delivery requirement, we shall cancel the order and arrange refund to your credit card account within 10 working days. Customer is suggested to make a new order once again. We apologize if any inconvenience caused.

Can I apply for an exchange or return?

At this stage, we regret that we do not provide this service.

How to create an account?

Click “Login / Account” on the top right corner on website main page (http://www.batatagreens.com.hk). Simply enter your name and a password, along with a valid email address to receive our latest news for registration. You will then receive an email with an activation link, click on it to complete the process for creating your account.

Why can’t I receive emails and purchase orders from Batata Greens?

The email address you provided in registration is our main way of communicating important messages to you. Please check your email settings and avoid mistakenly marking Batata Greens emails as spam mails. If you do not receive our emails, try checking your spam box or promotions box. If you would like to avoid this from happening, you can set our emails as non-spam.

How can I become Batata Greens member?

Basic Member – Single purchase up to HK$300 to become our member and enjoy member discount 10% off on your next purchase (Membership is permanent)

VIP Member
VIP Member – Single purchase up to HK$2000 to become our VIP member and enjoy VIP member discount 20% off on your next purchase.

Remarks:

  1. Above discount could not be applied on regular priced items.
  2. The member discount price can be displayed after login.
  3. In order to secure the member identity, each member can only register 1 email address.
  4. In case of any disputes, the decision of Batata Greens shall be final.

Please email your membership’s registered name, contact number and email address to salesbatatagreens@talful.com.hk, we will confirm your member identity by a returned email. Please log in your account by a registered email, the member discount price can be displayed after login. For the members who didn't verify member identity before purchase, we apologise that the order cannot be cancelled or refund.